Embracing a culture of privacy by design, a leading multinational with a vast workforce exceeding 90,000 employees embarked on an initiative to refine their data protection strategies. The initiative pinpointed critical challenges within the organisation's privacy framework. An ineffective end-to-end privacy process and a suboptimal Privacy Impact Assessment (PIA) tool were not adequately identifying privacy risks. Moreover, a significant engagement gap was present, with key stakeholders reluctant to utilise the PIA process, and there was a glaring need for enhanced training and awareness regarding the privacy framework's operation.

In response, the organisation launched a series of strategic solutions. They simplified the PIA process, rendering it more user-friendly and efficient. Enhanced governance and oversight mechanisms were introduced to tackle substantial privacy risks effectively. A comprehensive playbook was created, guiding colleagues through the updated privacy processes. Additionally, a series of 'experience' videos from Country Privacy Stewards were produced, elucidating the key changes and benefits of the improved PIA process. Lastly, they designed and implemented 'The Shop', a centralised resource hub dedicated to raising awareness and providing education and training materials on privacy.

This case study exemplifies a robust response to privacy challenges in a complex organisational structure, emphasising the necessity of an agile, comprehensible approach to data protection and stakeholder engagement.